top of page

General  Information

Every item is custom and made to order. So please, allow time (4-5 business days) for your item to be custoMAIzed. If you are needing it by a specific date, please include the "need-by" date in your order's note.
 
Shipping is done through USPS, UPS, or FedEx.

Please allow 5-7 business days after receiving your tracking number to inquire about your order to ensure it does not arrive and we will do our best to assist you through email at madebymai@yahoo.com. 
 
We are NOT responsible for lost or stolen packages.

Item Care

 Apparel
​
  1. Let your vinyl sit without washing for at least 24 hours. HTV needs time to cure. The adhesive on heat transfer vinyl is activated by heat. This heat allows the adhesive to sink down into the fibers of your shirts, bags, pants, etc. After application, the adhesive needs time to harden and cool without interruption. If you take that shirt and immediately throw it into the washer and dryer, there’s a good chance the vinyl could peel or crack.
  2. Do not dry clean. HTV should never be dry cleaned. The harsh temperature and chemicals that are used during dry clean just do not mix well with HTV. This typically isn’t something you have to worry about unless you are applying heat transfer vinyl to work uniforms or something similar.
  3. Wash and dry garments inside out. By turning the shirts, pillowcases, etc inside out, you’re giving the vinyl a layer of protection during the wash. While washing and drying clothes, they’re rubbing up against each other and that abrasion during washing can cause your vinyl to peel prematurely.
  4. Choose cold or warm water temperature settings for the wash. When washing shirts that have HTV on them, you don’t want your water temperature to exceed 178 degrees Fahrenheit. High temperatures can weaken the adhesive on the vinyl which can cause the vinyl to peel or crack.
  5. Use mild detergent. Detergents that are “green” can be too harsh for the adhesive on HTV. You should also avoid bleach and fabric softeners in order to make the vinyl last as long as possible.
  6. Dry on a low/tumble setting or hang dry. Just like when washing, you won’t want to dry your HTV shirts on high heat. If you stick with tumble dry or low heat, you should be good to go. If possible, you can hang dry your HTV garments for best results. Hang drying will minimize any wrinkles you see in HTV after washing.
  7. Do not iron directly on a heat transfer design. Just like you never iron directly to the vinyl when applying, you won’t ever want to do that after laundering. The high heat on the vinyl will melt the vinyl and or burn the adhesive. Regardless, ironing directly on vinyl is a great way to ruin a shirt. If you must iron the shirt, make sure to use low heat and place a dish towel or cloth over the transfer.
​
Tumblers, Etc.
   Handwash Only
   Not Dishwasher Safe
   Not Microwave Safe
   Do Not Soak
   Do Not Leave in Hot Areas

Private Policy

Made by Mai believes in the power of custom apparel and accessories to bring together communities and allow your items to speak for you. We want to help our customers create products with designs that are meaningful to them. Our customers have diverse viewpoints and perspectives, which are reflected in the designs they create, and we believe that we all must be tolerant of those with different views.        
        
Made By Mai will not produce ANY item that
  • Encourages violence or hate against individuals or groups
  • Attack, harass, or defame others based on race, religion, ethnicity, gender, disability, national origin, or sexual identity 
  • Include hate speech or symbols
  • Include sexually suggestive images or text involving children
​
ALL SALES FINAL. NO RETURNS.
FAQ
bottom of page